Returns & Refund policy

At CuvaLife, we strive to maintain high product quality standards and a fair purchasing environment for all customers. To avoid misuse of return facilities and ensure transparency, we follow a strict return, replacement, and refund policy.

By placing an order on our website, you acknowledge that you have read, understood, and agreed to the terms outlined in this policy.

Eligibility for Returns & Replacements

Returns or replacements are considered only in cases where the product is received in a damaged condition. No other reasons, including but not limited to change of mind, dissatisfaction, incorrect expectations, or personal preference, are eligible for return.

Return Request Timeframe

All requests for return or replacement must be reported to our support team within 48 hours of delivery. Any request raised after this period shall be automatically declined, irrespective of the reason.

Mandatory Unboxing Video Requirement

To process any return, replacement, or refund request, customers are required to submit a clear, uninterrupted unboxing video recorded at the time of opening the package.

The video must clearly capture the following:

• The unopened package with the shipping label clearly visible
• The complete unboxing process without any cuts, pauses, or edits
• The damaged product clearly identifiable in the video

Failure to provide a valid unboxing video will result in immediate rejection of the request, without any further correspondence.

Product Condition Assessment

Products that have been used, tested, altered, washed, or mishandled after delivery are strictly not eligible for return, replacement, or refund. Damage caused due to improper handling, misuse, or normal wear and tear does not qualify under this policy.

Resolution Process

If a return request is approved after internal verification, the resolution shall be provided in the form of a replacement or store credit, subject to product availability and internal assessment.

Refund Policy (Exceptional Circumstances Only)

Refunds are not the standard mode of resolution and are issued only under exceptional circumstances, such as when a replacement cannot be provided due to product unavailability or logistical constraints.

In such rare cases, the refund method, timeline, and amount shall be determined solely by CuvaLife. Refunds, if approved, may be processed as store credit or original payment method, at the discretion of the company.

Additional Terms & Conditions

• Cash on Delivery (COD) charges, shipping fees, and handling costs are non-refundable
• CuvaLife reserves the right to approve or reject any request without obligation to provide justification
• Repeated or suspicious claims may lead to order cancellation or permanent account restriction

Customer Support

For all return-related communication, customers must contact our official support team within the specified timeframe:

Email: support@cuvalife.in

Requests raised through unofficial channels or outside the defined policy guidelines will not be entertained.